Who we're looking for:
Discover the allure of a luxurious retreat surrounded by pristine landscapes and exciting outdoor activities. We're seeking a Service Supervisor to join our team of extraordinary individuals. Are you a natural leader with a passion for hospitality? Do you excel in fast-paced, luxury environments? If you have a talent for problem-solving, managing conflicts with grace, and engaging with both guests and staff with sophistication, we'd love to welcome you. Help us create unforgettable experiences for everyone we serve!
What you will bring:
- Deliver Exceptional Service: Provide warm, attentive, and prompt service to create an outstanding guest experience.
- Oversee Daily Operations: Support the daily functions of the restaurant, ensuring that manuals, SOPs, and logs are consistently updated and effectively implemented.
- Manage Restaurant Operations: Supervise all aspects of restaurant operations to ensure a seamless dining experience for guests.
- Train and Develop Staff: Mentor and train team members while maintaining strict compliance with food health and safety regulations.
- Address Customer Concerns: Promptly resolve customer issues to ensure satisfaction and loyalty.
Minimum requirements:
- Educational Background: Grade 12 or equivalent; relevant hospitality diploma or experience is advantageous.
- Technical Skills: Working knowledge of OPERA and OPERA Cloud systems; proficient in Microsoft Office.
- Experience: A minimum of 2 years in the luxury hotel sector, familiar with restaurant duties and procedures.
Skills:
- Strong Communication Skills: Excellent verbal communication and comprehension in English; proficiency in other languages is an advantage.
- Analytical Thinking: Strong decision-making and judgment skills to navigate challenges effectively.
- Personal Effectiveness: Ability to manage stress while maintaining attention to detail in a busy environment.
- Leadership Qualities: Proven ability to influence others positively and foster teamwork among staff.
- Strategic Vision: Experience in aligning business goals with operational practices to enhance service delivery.
Why join us?
This position offers an incredible opportunity to work in an enchanting setting that values excellence in service and employee development. As our Service Supervisor, you will play a key role in enhancing the guest experience while contributing to a vibrant atmosphere that promotes hospitality at its finest.
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