Assistant General Manager - Plettenberg Bay (5* Hotel)

The Recruiters • Other • plettenberg bay, Western Cape, South Africa • 6h ago

Our client is seeking an accomplished and experienced Assistant General Manager to support the General Manager in overseeing operations at their luxury 5* hotel. This role requires strong leadership skills, a commitment to exceptional guest service, and a keen understanding of hotel management.

Duties and Responsibilities (not limited to):
Operational Oversight: Assist in managing daily hotel operations, ensuring high standards of service and guest satisfaction.

Staff Management: Supervise department heads, facilitate training, and conduct performance evaluations to foster team development.

Guest Relations: Address guest inquiries and complaints promptly, ensuring a memorable stay for all guests.

Financial Management: Assist in budget preparation, monitor financial performance, and implement cost-control measures.

Admin Duties: Manage administrative tasks including reporting, scheduling, and communication to ensure smooth operations.

Stock Control: Oversee inventory management, ensuring optimal stock levels and minimizing waste.

Cost Management: Analyze operational costs and implement strategies to enhance profitability.

Marketing & Sales Support: Collaborate with the sales team to promote hotel services and maximize occupancy and revenue.

Compliance & Safety: Ensure compliance with health and safety regulations, and maintain hotel standards and policies.

Requirements:

Matric
Tertiary Qualification - Advantageous
Minimum 2 years working experience in a similar position
Good References Required
Tech Savvy: Familiarity with hotel management software and technology trends in the hospitality industry.
Flexibility: Willingness to work irregular hours, including weekends and holidays.
Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost control.

Apply directly