Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Your expertise will enable you to provide VIP service to our guests. Your typical duties will include but won't be limited to:
- Welcoming our late arrival guests and farewelling our early departures.
- Managing daily reconciliation of hotel outlets and completing daily revenue postings.
- Preparing and distributing relevant reports to inter departments.
- Managing and confirming reservation details and accounts for in-house guests, ensuring all details are recorded accurately.
- Collating paperwork for departures and coordinating with the Front Office team.
- Providing supervision and support to the Front Office team and other departments when required.
- Responding to guest enquiries and requests in a timely manner.
- Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.
Qualifications
Your experience and skills include:
- Guest focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem solving abilities.
- Fluency in English; additional languages are a plus.
Additional Information
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service
Our commitment to Diversity & Inclusion:
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Information on the processing of personal data
When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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