CORE PURPOSE OF THE JOB
To manage the Virtual Branch processes and deliver exceptional customer service nationally while maintaining a positive and helpful image as this being the primary point of contact for customer queries and concerns thereby promoting the image of the Bank.
MAIN FUNCTIONS OF THE JOB INCLUDE:
Attorney Trust Saver
- Ensuring the relationship with the banks attorneys is managed.
- Administration and Customer Service.
- Attend to Account opening Process.
- Attend to All Withdrawal Requests from Attorneys.
- Capturing of All EFT Payments.
- Processing of All GDA Profits.
- Updating of GDA Profits for all ATS Accounts.
- Preparation of Genex File to Finance.
- Manage the administration, processing.
- Payment of LPFF on A Monthly Basis.
- Back up for the virtual forex.
- Assist Ad hoc function (Monthly report and queries).
- Process monthly LPFF Recons and Submission of Report to the LPFF Board.
- Sending of Monthly consolidated report to all Attorneys.
- Attending to All Ad hoc requests from client SharePoint Bulk upload of Top 20 Trust Saver Balances.
Transactional Banking Support
- Support to Business Bankers and team regarding the system and client queries.
- Assist with Mobile App/ Corporate Web queries and Bank as a public beneficiary-liaise with big 5 Banks to onboard Bank as a public beneficiary on their electronic.
- Follow up on long outstanding ENC (Effects not cleared) transactions and prepare list for submission to other banks to resolve.
- Check for duplicate payments, contact clients / branches to Action as per client request.
- Follow up on all emails to Online.
QUALIFICATIONS
- Diploma or Relevant Qualification in Customer Services Management or Banking will be required to meet the requirements of the role at the highest level.
PREFERRED EXPERIENCE
- A minimum of 3 – 5 years’ experience in a Customer Services Environment with at least a year in a senior position.
- Previous banking experience would be an added advantage.
KNOWLEDGE
- IMal.
- Enterprise/Internet Banking/Corporate Banking/Mobile App.
- Euphoria TMS.
- Microsoft Office 365.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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