Purpose of the role:
Reporting to the Operations Manager, the overall purpose of this position is to manage the Operations on a specific contract covering the following key areas: client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring that all site security requirements are adhered to while meeting the Client’s needs efficiently and professionally at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is met at all times.
- Dealing with all required administrative matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR-related queries are dealt with promptly.
- Formulating disciplinary actions.
- Ensuring the timely submission of employment forms to the Regional Office.
- Submitting relevant weekly/monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organizational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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