Purpose of the role:
Reporting to the Operations Manager, the overall purpose of this position is to manage the Operations on a specific contract covering key areas such as client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of Security Officers. The role ensures that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas:
- Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is met at all times.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various operational matters.
- Ensuring that all HR-related queries are dealt with promptly.
- Formulating disciplinary actions.
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly/monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organizational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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