Job Purpose:
We are seeking a highly motivated and skilled High Value Agent – Field to join our Debt Collection team, specializing in municipal accounts. The ideal candidate will excel in managing collections for various municipal services, including property taxes, utility bills, and other local government fees. This role requires face-to-face interactions with residents to resolve outstanding debts, negotiate payment plans, and ensure compliance with municipal regulations and policies.
Key Responsibilities:
Field Collection:
- Conduct field visits to collect outstanding payments from clients or municipal accounts.
- Engage with clients in person to negotiate payment terms and resolve any issues related to overdue accounts.
Account Management:
- Maintain and manage a portfolio of accounts requiring collection.
- Track and record all interactions and payments, updating account records accordingly.
Communication and Negotiation:
- Communicate effectively with clients to understand their financial situation and negotiate feasible payment arrangements.
- Handle objections and disputes professionally to reach a satisfactory resolution.
Documentation and Reporting:
- Prepare and submit detailed reports on collection activities, including successes, challenges, and any significant observations.
- Accurately document all interactions, agreements, and transactions.
Compliance:
- Ensure all collection activities comply with legal regulations and company policies.
- Adhere to ethical standards and practices in all client interactions.
- Provide excellent customer service, maintaining a positive and professional demeanor at all times.
- Address client inquiries and concerns promptly and effectively.
Collaboration:
- Work closely with internal teams, such as accounting or legal departments, to ensure a smooth collection process.
- Share insights and feedback to help improve collection strategies and procedures.
Qualifications and Experience:
- National Diploma/bachelor’s degree in commerce, finance, economics, business management, operations management or related qualification.
- Minimum three years prior experience in debt collection, customer service, and Call Centre or related work experience.
Thank you for your application. If your qualifications align with our requirements, we will contact you soon to discuss the next steps. Please note that only shortlisted candidates will be contacted. If you do not hear from us within two weeks, consider your application unsuccessful.
Job Type: Full-time
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