Dis-Chem Pharmacies requires a Cosmetic Cashier for their Morningside Store to support customer service at point of sale, while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system and ensure effective merchandising of Dis-Chem cosmetic and beauty products through excellent and consistent customer service.
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Customers at the cosmetic till point are your first priority to ensure efficient transactions take place.
- If there are no customers to attend to at the cosmetic till points, assist with merchandising of cosmetic products.
- Escalate serious and unresolved customer complaints to the manager.
- Serve customers and implement a high standard of customer care and service.
- Establish a professional relationship with customers.
- Ensure personal and colleague hygiene and presentation.
- Carry out and manage the Dis-Chem 5 star communication principles.
- Refer cosmetic sales queries to the Cosmetic Consultant.
- Be responsible for accurate cash flow.
- Ensure that all line voids and price changes are approved and signed by a supervisor.
- Exchange merchandise for customers and accept return goods when authorized to do so.
- Transact all purchases - receive and process all payments such as cash, cards, vouchers, coupons, and other payments accepted by Dis-Chem.
- Answer questions regarding the store beauty merchandise when asked.
- Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and E-Bucks).
- When there are no customers to attend to at the cosmetic till point, assist with merchandising duties:
- Ensure that a high standard of cleanliness, merchandising, and displays are maintained in both the window area and throughout the store.
- Ensure that displays are presented in an attractive manner.
- Ensure that all goods are correctly priced and labeled.
- Adhere to stock layout principles.
- Ensure that merchandising displays in the cosmetics area are faced up and stocked.
- Ensure that the right shelf price takers are displayed.
- Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures.
- Be alert and verify all payments according to Dis-Chem verification procedure.
- Adhere to Dis-Chem security policies and procedures.
- Ensure the use of your code and password is restricted to only you, is safe, and is changed regularly.
- Ensure all outgoing stock/items are scanned and paid for.
- Ensure that all money is strictly kept safely and securely inside the till.
- Handle daily takings confidentially and only discuss it with management.
- Be alert, recognize, and report suspicious behavior to management.
- Keep all your daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until you place them in the drop safe.
- Housekeeping must be in accordance with Dis-Chem standards. Make sure that your workstation is always clean and tidy.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Health and Safety rules and regulations.
- Adhere to Dis-Chem Uniform and personal appearance policy.
Competencies:
Essential:
- Promotions, personal selling, sales targets, customer liaison, product knowledge.
- In-depth knowledge of operating cash registers and maintaining cash drawers.
- Knowledge of processing sales, refunds, and payments.
- Strong command of English (written and oral).
- Accuracy.
- Attention to detail.
- Presentable.
- Emotional intelligence.
- Social awareness.
- Accountability.
- Problem-solving.
- Analyze basic reports.
- Trustworthy and honest.
- Time management.
Advantageous:
- Third additional language.
Special conditions of employment:
- Willing and able to work retail hours.
- Reliable transport and/or reside in close proximity to the store.
- South African citizen.
- Clear credit and criminal records.
Remuneration and benefits:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account.
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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