Customer Success and Onboarding Executive
Location: Remote - Preferably in North America Time Zone. Also recruiting in Similar Time Zones. Native or Fluent English Speaking Only, Including Candidates from the UK, EU, South Africa.
Job Type: Full-Time
About SalesAPE.ai:
SalesAPE.ai is one of the fastest growing AI startups, revolutionising the SME market with AI-powered Sales Development Representatives (SDRs). Our digital humanoids excel in lead qualification, scheduling calls, and closing e-commerce sales, enhancing the sales efficiency of SMEs.
At SalesAPE.ai, we empower freedom and autonomy. Our mission is to liberate SMEs and our team from the grind, unlocking time and energy for what truly matters. Our AI-powered humanoid workers handle the heavy lifting of sales development, giving our clients the freedom to focus on growth, innovation, and the joys of personal and professional fulfilment.
For our clients, this means less time on tedious tasks and more on passion-driven business strategies. For our team, it’s about creating an environment of autonomy, innovation and self-development.
Role Overview:
SalesAPE.ai seeks a highly motivated B2B SaaS Customer Success and Onboarding Executive to work closely with all new and newly launched clients to support them in their success using AI agents. You'll be instrumental in understanding client needs, helping them set up and train the perfect AI SDRs, and be their go-to person during their early months to ensure that they are set up to get a strong ROI from our tech and become raving fans. This role is ideal for a self-managing, growth-oriented individual with a proven track record in self-learning and enhancing sales skills.
Key Responsibilities:
- Be the first point of contact for new clients and understand their needs from the moment they sign up.
- Coordinate the setup and training of high performing AI agents using our platform.
- Provide training and assistance to our new customers in how to optimise their use of our technology.
- Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents.
- Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed.
- Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer.
- Take ownership of actioning improvements you see and drive for results.
- Prepare for and hold account performance check-in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and the value we drive for their business.
- Create advocates out of our customers to drive referrals and collect testimonials, case studies and reference contacts for marketing usage.
Requirements:
- Proven B2B CS experience in SaaS, specifically with SMEs.
- Self-managing with a strong growth mindset.
- History of self-learning through books, courses, and other resources to refine sales skills.
- Renowned as a provider of a great customer experience in either customer success or support in previous teams.
- Skilled in digital communication and online tools and platforms, especially video calls.
What We Offer:
- A pivotal role in a fast-growing AI startup with a unique product offering.
- Competitive compensation.
- A chance to grow to lead a team in a high-growth market.
- A collaborative, innovative, and supportive work culture.
- Opportunities for professional growth in the emerging field of AI solutions.
- Freedom and autonomy are our principal values.
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