Sanlam is Recruiting for Distribution Operations Administrator x2
Sanlam is Recruiting for Distribution Operations Administrator x2
Sanlam is on the lookout for Distribution Operations Administrator x2 based in Johannesburg, Gauteng.
Closing date: Ongoing
Location: Johannesburg
Who are we?
Sanlam Developing Markets (SDM) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.
What will you do?
Operational Execution:
- Perform operational duties relating to one of the following areas:
- In case of Group Business and Individual Life
- Capture New Business applications across the Distribution units (SPF, Group Benefits, and Retail).
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set up new Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Split and process bulk applications.
- Execute simple changes on policy information and corrections on processing errors.
- Amend commission structures and commission splits where relevant.
- Respond to queries and support on New Business applications captured across the product suite, within SLAs.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- Follow up on outstanding requirements for new business applications.
In case of: Implementation:
- Follow and execute the system implementations of new schemes.
- Conduct party and client due diligence.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to the implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
In case of: Distribution Ops:
- Execute operational processes across the following areas:
Onboarding:
- Verify that all Advisors, Brokers, and Intermediaries are contracted, onboarded, and compliant to Fais requirements, and that the correct processes were performed on all onboarding activities.
Terminations and Recoveries:
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor/broker debt.
- Process terminations of traditional brokers, broker reps, and agencies, MORs, and Sanlam affiliated representatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
Replacements:
- Handle internal and external replacements processes as per policy replacement standards.
- Monitor and attend to the Replacement mailboxes.
- Adhere to SLA.
Commissions:
- Accurate calculation of commissions, administration of loans, and advances.
Reporting:
Compile data and information to inform reporting. Where required, support the Team Leader.
Knowledge and Experience:
Knowledge:
- In-depth understanding of industry standards.
- Working knowledge of products and services (advantageous).
- Knowledge of regulatory and compliance frameworks would be advantageous.
- Customer engagement principles.
Experience:
- 2 – 3 Years’ experience in an administrative capacity in an operational environment.
- 1 – 2 years’ experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.).
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