Business Segment: Personal & Private Banking
To create, manage and maintain a central complaints management quality assurance function for CHNW SA and its value chain. To monitor adherence to regulatory requirements, policies, the end to end Complaints Management framework and minimum standards implemented across CHNW and its value chain.
Qualifications
Minimum Qualifications
Degree in Banking
Minimum Experience
5-7 years experience in all facets of the banking service environment and its associated products, processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in problem identification and data analysis. Able to work across multi-disciplinary teams to investigate and implement solutions.
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