Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Deliver an efficient first line support to business to ensure tasks are directed to correct business areas for resolutions and to provide the relevant feedback to business.
Responsibilities
- User Support:
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and provided processes.
Provide technical support on IT and business-related projects as and when required. - Operational Compliance:
Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. - Client & Customer Management (Internal):
Help manage internal clients by carrying out standard activities and providing support to others.
Ensure a positive experience for internal clients by having courteous interactions with them. - Work Scheduling and Allocation:
Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. - Administration:
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues.
Provide administration service on client profiles, policy information reflected on web and exchange services when requested. - Data Management:
Help others get the most out of data management systems by providing support and advice. - Usability Testing:
Perform a broad range of tests that required detailed assessment, measurement and judgment.
Perform usability testing with new functions that go live. - Personal Capability Building:
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
General Education Matric
Experience
2 or more years experience IT operation support (Essential); Experience in Financial Services Industry (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Telesure Investment Holdings
Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.
#J-18808-Ljbffr
