Job Description
Our client is in the automotive industry and they are based in South Africa. They distribute quality branded parts and components into the African market.
Responsibilities:
- Develop, implement and manage sales activity of the internal sales team.
- Set and achieve sales targets within the team.
- Monitor and drive the performance of the team against these targets.
- Develop and drive the internal sales team to achieve key sales metrics.
- Order intake and revenue target.
- Call cycle targets.
- CRM usage.
- Range and Depth Growth.
- Identify training needs and develop training plans.
- Identify great performers and manage reward and recognition.
- Identify poor performers and manage the process accordingly.
- Follow up with coaching and counseling.
- Identify key result areas for the sales team.
- Develop measures which monitor the key result areas.
- Communicate key result areas and manage result areas with the team.
- Monitor service levels.
- Establish standards.
- Set measures.
- Provide customer service and sales skills training.
Objectives:
- To manage the internal sales team, in the delivery of their daily, weekly and monthly sales targets.
- To develop, implement and monitor all sales activity levels within the department.
- To develop and adapt processes to ensure that the divisions internal sales team meets best of class standards.
- Responsible for the daily management of the internal sales team.
- Improve sales turnover and profitability of the division.
- Directly support the National Sales manager in all sales activities.
- Actively collaborate with all support functions in the business.
Key Performance Indicators:
- Achievement of Divisional Sales Targets, Revenue and Margin.
- Achievement of customer width and depth growth targets.
- Achievement of daily, weekly and monthly order in-take targets.
- Effective management of sales administration.
- Effective team management.
Requirements
Education:
- Matric and/or Degree/Diploma specializing in Sales Management.
Experience:
- Minimum 5 years Internal Sales Management experience within a medium to large environment.
Languages:
Interpersonal Skills:
- Good communicator with strong presentation skills.
- High levels of energy and ability to motivate and drive an internal sales team.
- Professional & well-groomed.
- High level of integrity and confidentiality.
- Commercially sound with excellent computer skills.
- Diligent with attention to detail.
- Driven, confident, self-motivated and results-oriented.
- Team player with excellent people management skills.
- Precise and responsible with good organizational skills.
- Possesses a continuous improvement culture.
- Displays a strong customer service ethic.
- Mature with ability to tolerate high levels of stress.
- Displays initiative with good levels of entrepreneurial spirit.
Knowledge:
- Knowledge and understanding of automotive aftermarket advantageous.
- Knowledge and previous experience on CRM systems in a sales environment.
- Knowledge of internal sales process and internal sales best practices.
- Knowledge of the consumer protection act and or any other regulatory acts which may affect the role.
Specific Skills:
- Excellent communication skills – both oral and written.
- Excellent business acumen.
- Strong customer focus and ability to manage a team.
- Ability to work within a highly pressurized and fast-paced environment.
- Leadership skills and ability to motivate and develop staff.
- Excellent Computer Literacy (MS Outlook/Excel – advanced skills required).
- CRM software usage skills required.
- Ability to make effective and meaningful decisions to facilitate the efficient running of the internal sales team.
- Customer and people conflict management skills.
- Ability to set, meet and exceed targets.
- Ability to manage change.
CTC R35 000 - R45 000 + commission.
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