We are seeking a dedicated social media community consultant to join our team. you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. We craft social media communities for leading brands and you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement Duties and Responsibilities: Develop and implement content and community strategies Manage content implementation and community engagement Foster creativity and thought leadership Build internal and external relationships Understand client business and requirements Identify areas for team growth and improvement Moderate social platforms and engage with communities Monitor industry trends and technologies Respond to customer inquiries via online chat and messaging Provide product/service information and assistance Maintain professionalism and excellent customer service Document customer interactions Meet/exceed performance targets Stay updated on product knowledge and company policies Requirements and Qualifications: Matric qualification Strong problem-solving and logical thinking Computer proficiency and chat/messaging platform familiarity Multitasking and adaptability Customer-focused attitude (empathy, patience)
