Qualification and Experience Required: IT Diploma/Degree ITIL v3 Foundation certification preferred Backup Qualification 3-6 years experience in the backup field 3 years hands-on experience designing, deploying, and maintaining large backup and restore environments. Strong knowledge and experience with backup and restore principles and design. Knowledge of UNIX and Microsoft operating systems as it pertains to backups and restores. Knowledge of SAN based backups and restores Responsibilities: Responsible for implementing backup policies at a customer. Create business recovery plans, developing data backup processes, solving technical issues. Provide 1st and 2nd level problem management and resolution for the backup of hundreds of servers using multiple backup utilities, the tape libraries, drives and media, and SAN infrastructure environments. Maintain guides and procedural documentation. Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues. Coordinate with the SAN Team to test and implement new backup requests. Responsible for schedule/workload balancing, management of media, including the tape vaulting process and media management related activities. Participate in projects for new software/hardware implementation. Develop and execute new processes and procedures relating to the backup utilities. Develop and administer Computer Operator training and training documentation relating to the operational functions of backup utilities Functional Support: Perform daily backup and restore administration, maintenance, troubleshooting and monitoring functions. Perform upgrades and migrations for backup and restore hardware and software. Troubleshoot issues with regards to backup and restore environments. Perform additional backup and restore related duties as required. Proactively address performance issues as it relates to the backup solution and its associated components. Provide resolution of issues and provide post-mortem review and analysis. Configuration review of existing architectures and designs Provide solution to any complex IT related challenges in the organization. Creating comprehensive technical documents Monitor backups and restore status in reference to performance as well as usage and trends analysis. Project Manager: Work on critical backup and restore related projects Plan, design, and implement networked systems, including configurations; support/troubleshoot network problems; coordinate with vendors for installation of such items as Servers, Operating systems, application; projects implementation; providing training and assisting with project Evaluate and Improve: Have interaction and communication with differing levels of management including meetings, presentations, and authoring detailed technical documentation Help evaluate new products and provide system engineering recommendations based on analysis. Perform regular IT audit to discover areas of weaknesses and fortify them. Reporting & Continuous Improvement: Keep up with trends in the constantly evolving information technology industry. Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required.
