Responsibilities:
Multi-Property Management:
- Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
- Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
- Coordinate with on-site managers and staff to address property-specific needs and challenges.
- Regularly visit properties to inspect conditions, assess operations, and address issues.
Financial Oversight:
- Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
- Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
- Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals.
Marketing and Tourism Development:
- Lead marketing initiatives for promoting properties across various platforms and channels.
- Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
- Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio.
Guest Relations:
- Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
- Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience.
Staff Leadership and Development:
- Develop and implement training programs to maintain high service standards across the portfolio.
- Foster a culture of teamwork, professional development, and accountability among staff at all properties.
Maintenance and Compliance:
- Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
- Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
- Manage vendor relationships for maintenance, landscaping, and other outsourced services.
Strategic Planning and Reporting:
- Develop long-term strategies for property improvements, upgrades, and expansion of services.
- Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities.
Requirements:
- Tertiary qualification in Hospitality or Property Management, or a related field
- 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
- Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
- Financial acumen with experience in budgeting, forecasting, and revenue management.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency with property management software and other industry-related technology.
- Knowledge of local tourism trends, real estate, and regulatory requirements.
- Multi-Property Management Expertise
- Leadership and Team Building
- Strategic Thinking and Planning
- Budget and Financial Management
- Customer-Centric Focus
- Flexibility and Adaptability
- Strong Negotiation and Vendor Management Skills
