Duties & Responsibilities
Lead, manage and grow the Client Services business unit, overseeing a team of Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management, Project management and related services. The Services Manager will drive revenue, sales, solutions, presales, technical support, project management and apply for tenders within the client services domain. Additionally, they will leverage their expertise in the ICT sector, particularly in understanding the operations of major vendors such as Dell, HP, Huawei, Veeam and Lenovo, to develop and sustain the business unit.
Desired Experience & Qualification
- Minimum of 10+ years of relevant experience in the ICT sector, with at least 5 years in a managerial capacity.
- Extensive knowledge of client service operations, including end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource contracts, etc).
- Proven track record of successful revenue generation and sales management.
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