One of the TOP banks in S.A. is seeking Fraud Detection Agents / Analyststo work as Fraud Detection Agents on a 3-month contract in Sandton.
Qualifications and experience:
- Must have fraud detection experience in banking sector of no less than 4 years' recent experience
- Matric
- Relevant qualification
- Clear criminal and credit record
- Excellent English communication
- Willing to work at the office Mondays to Fridays, alternate Saturdays and Public holidays
- Work shifts - night to morning hours
Key skills:
- Analytical
- Attention to detail
- Customer orientated
- Investigation
Key performance areas:
- Attend to incoming calls
- Detect and report online / digital fraud / ATM fraud
- Engage with customer regarding suspicious account fraud
- Closing customer accounts
- Unblock customer accounts
