To lead the sales support activities that enable the Sales team to maximise opportunities, through ensuring a proactive customer experience and management of efficient systems and processes.
Main responsibilities:
Work proactively with Key Account Managers, ensuring they are contacting customers in a timely manner to ensure all opportunities are maximised.
Responsible for managing and developing the Sales Support Co-ordinator, providing ongoing feedback and delegating effectively.
Maintain the CRM system and support Key Account Managers to update the system in a timely and accurate manner to ensure all customer communications are up to date.
Using data to analyse trends and seek new opportunities to maximise sales opportunities.
Responsible for continual review and improvement of process and ways of working to ensure the team is working as efficiently and effectively as possible.
Support KAM in researching new customers and reaching out to book appointments.
Provide timely and accurate quotations in response to requests.
Responsible for maximising opportunities for replacement of equipment by analysing asset lists and ensuring Key Account Managers follow up in a timely manner.
Follow up on all quotations to ensure they are converted into orders.
Ensure all sales enquiries are responded to efficiently or passed to the correct department where required.
Person Specification
Experience of internal sales support or similar.
Experience of, and a passion for leading and developing others.
Experience of process improvement and ability to identify and address challenges independently.
Exceptional verbal and written communication skills.
Strong organisational skills and ability to manage multiple priorities.
Commitment to exceptional customer service.
Flexibility to adapt in a fast-paced and dynamic work environment.
Proficient in MS Office suite and ability to work with new systems and software.
Understanding and continual alignment with the Company’s core values; Responsiveness, Ownership, Communication and Kaizen (ROCK).
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