CONTROL ASSISTANT MANAGER (SECURITY) We are a leading company in the security industry that strive for service excellence and quality products. Professionalism, Proficiency and a Proactive attitude support our mission in being the BEST security company in SA. We require the services of a Control Room Assistant Manager/Administrator to join our team in a fast paced and energetic environment. The main purpose of the position will be to manage and train staff. Investigate and deal with client compliants. Monitor operator and dispatcher stacks. Respond to incidents, handle incoming calls QUALIFICATIONS & EXPERIENCE: Psira Grade B registration & accreditation Min 4-5yrs Operator and Dispatcher within a control centre environment Managerial Experience Knowledge of Armed Response and CCTV equipment SKILLS & COMPETENCIES: Computer Literacy (MS Office), Listener (3 years) Easy Roster Articulate and able to communicate on all levels face to face, telephonically and e-mail Must be fluent in English and excellent writing skills. Planning & Organisational skills Customer care, client liaison, client complaints and relationship building skills Excellent telephone etiquette Good report writing skills Excellent listening skills Be able to handle pressure and stay cool, calm and collective under stressful situations Staff management GENERAL: RSA citizen Valid unendorsed drivers licence Clear criminal record Good contactable references Flexible working hours work shifts and extended working hours, etc.
