Retail Operations Assistant

Objective Personnel • Other • Midrand, South Africa • 5d ago

Qualifications

Matric
Tertiary qualification a benefit

Requirements

Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential
Knowledge of ecom backend/portal and financial/Ops systems beneficial
Previous experience in planning and retail admin advantageous

Duties

Process orders on the company system (Fincon) timeously
Allocate orders to the correct warehouse locations and work with our internal teams to ensure efficient processing.
Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers.
Manage exceptions and customer expectations relating to stock shortages and delays.
Keep our customers informed with product developments, price updates, and stock levels.
Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA).
Handle any queries that may arise from faulty stock returns in conjunction with our technical team
Communicate with product managers & account managers with regard to stock levels and demand

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