Position Overview:
The Group Maintenance & Construction Manager will oversee all maintenance and construction activities related to residential properties and land owned by the Bothongo Group. The position also involves managing maintenance inventory and maintaining up-to-date records of service level agreements (SLAs) and contractors.
Key Responsibilities:
- Maintenance Management:
- Oversee all maintenance activities for residential properties and land owned by the Group.
- Collaborate with the hospitality maintenance manager on specific projects within the reserves.
- Ensure that all job cards and maintenance requests are addressed in a timely and efficient manner.
Construction Management: - Manage and facilitate all building and construction projects within the group, including those on the reserves.
- Develop project plans, timelines, and budgets, and ensure adherence to these plans.
- Coordinate with architects, engineers, and contractors to ensure projects meet quality standards and are completed on time.
Inventory Management: - Maintain and manage all maintenance inventory.
- Ensure that all necessary materials and equipment are available and in good working condition.
- Monitor inventory levels and reorder supplies as needed.
- Contractor and SLA Management:
- Establish and maintain relationships with contractors and vendors.
- Develop, negotiate, and manage service level agreements (SLAs) with contractors and service providers.
- Keep an updated list of all SLAs and contractors related to maintenance and construction.
Reporting and Documentation: - Prepare regular reports on maintenance and construction activities, including progress updates, budget status, and any issues encountered.
- Maintain accurate and up-to-date documentation of all projects, inventory, and SLAs.
Liaison and Coordination: - Act as the primary point of contact for all maintenance and construction-related activities within the Group.
- Coordinate with internal and external stakeholders to ensure smooth project execution.
- Liaise with the Hospitality Maintenance Manager on specific reserve projects to ensure proper alignment and execution of tasks.
Key Performance Indicators (KPIs):
- Project Completion Rate:
- Percentage of projects completed on time and within budget.
Maintenance Request Turnaround Time: - Average time taken to address and resolve maintenance requests.
Inventory Accuracy: - Accuracy of inventory records and timely reordering of supplies.
SLA Compliance: - Percentage of contractors and service providers meeting SLA requirements.
Cost Management: - Adherence to budget constraints for maintenance and construction projects.
Stakeholder Satisfaction: - Feedback from internal and external stakeholders on the quality and timeliness of maintenance and construction services.
Key Performance Areas (KPAs):
- Project Management:
- Effective planning, execution, and completion of construction projects.
Maintenance Operations: - Efficient management of maintenance activities and timely resolution of issues.
Resource Management: - Optimal management of maintenance inventory and contractor relationships.
Compliance and Quality Assurance: - Ensuring all projects and maintenance activities comply with relevant standards and regulations.
Communication and Coordination: - Clear and effective communication with all stakeholders and coordination of activities across the group.
