Responsibilities
- To prepare Part, Service and Repair quotations for Customers.
- To ensure that the sales targets, GP and Market contribution for both service operations and part sales are met within the area of responsibility.
- To continuously drive customer satisfaction by facilitating prompt and efficient service.
- To grow the Power Technique Service business by actively improving the 1:1 Ratio and increasing Power Technique Service customer share in the equipment population.
- Maintain and increase customer share by conducting regular customer visits in your area of responsibility.
- Prepare monthly reports of activities and statistics of quotations vs. order received (SAP Cloud).
- Monitor and reporting of all competitor and pirate activity in the area and at key customers.
- Develop and maintain a thorough understanding of the company's products, competitor offerings, and market share within your designated area.
- Stay current with technical and product training to ensure up-to-date knowledge and expertise.
- Analyze and report on competitors pricing structures and any changes.
- Involvement of tenders, quotations and proposals.
- Support the collection process for overdue accounts from sales.
- Monthly / quarterly structure quality meetings with key clients.
- Perform any functions or duties as required in accordance with "The Way We Do Things" guidelines.
- Enhance the companys image by actively promoting our services, spare parts, and sales offerings.
- Collaborate with the marketing team on service proposals and contribute to monthly sales meeting reports.
Requirements
- Minimum of five years experience in retail and after-sales business.
- Proven ability to cultivate and enhance customer relationships.
- Strong planning and organizational abilities.
- Capability to turn quotations into successful sales.
- Suitable tertiary qualification - N6 and or Sales and Marketing qualification.
- Valid drivers license.
- Valid passport.
- Demonstrates confidence and excels in collaborative team environments.
- Computer literate (majority of work relate to AC SAP systems).
- Strong time management and organizational skills.
- Exceptional interpersonal and communication abilities.
- Highly self-motivated with a proven ability to work independently.
- Willingness to travel frequently and spend extended periods away from home.
