We are seeking a Vice President of Operations with BPO experience in the banking industry who possesses resilience and contributes to business outcomes.
Key Responsibilities:
- Ensuring seamless support experiences.
- Cultivating client relationships.
- Developing expertise across functional areas.
- Addressing client concerns promptly.
Required Skills and Abilities:
- Proficiency in call center software.
- Experience in staffing and scheduling.
- Ability to evaluate individual and team performance.
- Leadership in driving departmental and organizational initiatives.
Other skills include strong communication and analytical abilities, excellent organizational skills, adaptability in managing changing priorities, and the ability to build and maintain trust with internal teams and clients.
Leadership Responsibilities:
- Providing leadership across the multi-function team.
- Fostering open communication internally and with clients.
- Motivating the team to deliver outstanding cultural and operational performance.
- Optimizing team efficiency and productivity through effective management.
Collaboration and partnership with other departments and subject matter experts are also essential for success in this role.
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