Remote Client Payment Risk Analyst
Working USA Hours
Objective: The Client Payment Risk Analyst is responsible for identifying, assessing, and proactively managing potential client payment risks, ensuring timely resolution and continuous improvement of risk management processes.
Responsibilities:
- Identify clients at risk by taking charge of all clients with NSF.
- Review entries on the Risk Management Dashboard.
- Assess potential payment risks and follow company protocols to manage these risks.
- Communicate with clients by phone and through tickets to ensure timely resolution of issues.
- Suggest improvements for handling frequent issues and work with the manager to implement these enhancements.
- Notice patterns in issues and help suggest improvements to enhance the risk management process.
- Additional responsibilities may be assigned based on performance.
Skills:
- Organizational Skills: Task management, follow-through, ability to work under deadlines, and pattern recognition.
- Technical Proficiency: Ability to quickly learn new software and systems.
- Problem-Solving Skills: Data interpretation, attention to detail, process improvement, perseverance, and decision-making.
- Communication Skills: Effective communication with clients and documentation of interactions.
Training will be provided for the right candidate.
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