Our client serves as the management company for a dynamic portfolio of enterprises specializing in financial services and property development. This portfolio includes a financing company dedicated to offering accessible financial solutions for individuals and businesses, as well as a property development and construction firm focused on delivering innovative, high-quality projects. Together, these companies under our client’s leadership aim to foster sustainable growth, providing a diverse range of services across finance and real estate to meet the evolving needs of their customers.
Job Type: Full-time/Permanent
Location: Tyger Waterfront, Bellville, Cape Town
Workplace: Onsite
Requirements
- Experience with compliance and regulatory requirements
- 5+ years of experience as a Business / Operations Administrator or in a similar position.
- Degree in business administration, facility management, or a related field preferred.
- Familiarity with banking procedures and documentation is beneficial
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multitask and prioritize work
- Strong organizational, planning skills and administrative skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and data management software.
- Detail-oriented with strong analytical and problem-solving skills.
- Knowledge and understanding of FIC ACT
- Knowledge and understanding of POPIA
- Able to interpret law or legislation
- Able to draft and implement policies
- Customer service/support experience will be an advantage
- Able to delegate
- Self-motivated
- Able to adapt easily
- Able to work independently
- Able to work under pressure
Responsibilities
- Draft and implement policies for the FIC ACT
- Implement RMCP - FIC ACT
- Implement GAP Analysis
- Implementing POPIA
- Take responsibility for the administration and management of FICA processes including the research of new clients, review of FICA requests, FICA-related workflows, response to FICA queries, and maintaining the FICA reports
- Complete ongoing training as necessary on the FIC ACT to keep up with the regulations
- Due diligence of clients
- Basic preparation of contracts for clients
- Handling administrative requests and queries from senior managers
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Maintain a filing system
- Client liaison
- Provide general support to visitors
- Answering calls and correspondences
- Drafting and mailing customer correspondence and newsletters.
- Ensure timeous resolution of all client/internal stakeholder correspondence, queries, and complaints
- Creating and maintaining excel reports on projects
- Relaying information, feedback and questions extremely accurately to the relevant party.
- Plan, direct, and coordinate multiple projects
- Provide polite and professional communication
- Ensure client records are up to date
- Organizing events, scheduling meetings/appointments, and making travel arrangements.
- Maintain meeting minutes
- Managing the maintenance of office equipment/supplies.
- Performing other duties as assigned.
- Coordinate office procedures
- Company secretarial duties
- Cooperate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers, and colleagues
- Timeously submit all relevant reports to client/s or internal stakeholders upon request
- Giving feedback on office efficiency and suggesting possible improvements
- Manage the cleaning service. Check and monitor daily that all areas of the offices are cleaned to satisfactory standards and ensure availability of cleaning materials
- Take ownership of health and safety of the office i.e., maintaining and updating office health & safety guidelines, organise training, fire evacuation procedures etc.
- Ensure compliance and confidentiality on data management systems
- Ensure automation and digitalization of data management processes
- Establish and carry out departmental or organizational goals, policies, and procedures
- Direct and oversee an organization's financial and budgetary activities
- Manage general activities related to making products and providing services
- Consult with executives, staff, and board members about operations
- Negotiate or approve contracts and agreements
- Analyze financial statements, sales reports, and other performance indicators
- Ensure that everything is organized and that both short and long-term plans are seamlessly executed.
- Coordinate repairs and maintenance
- Maintaining company share registers and share certificates
- Create and maintain Insurance register of equipment
- Create and maintain Asset registers
- Create and organize project codes and templates
- Keep mailbox organized and file accordingly
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