We are looking for a dedicated and customer-oriented individual to join our client’s team as an Email and Chat Support Specialist . In this role, you will handle customer inquiries related to TV and mobile phone products and services through email and chat platforms. If you are passionate about delivering outstanding customer service and have a solid understanding of TV and mobile technologies, this position offers a great opportunity to advance your career. Don’t miss your chance and apply today!
Your key job responsibilities as the German speaking Customer Support Specialist in Cape Town, South Africa will include:
- Respond promptly to customer inquiries about TV and mobile products and services via email and chat.
- Provide accurate information, troubleshoot technical issues, and resolve customer concerns efficiently.
- Maintain detailed and accurate records of customer interactions and transactions.
- Keep up-to-date with product features, specifications, and promotions to deliver informed responses to customer queries.
- Adhere to our client’s standard operating procedures while assisting customers.
- Ensure software updates are compatible with customer devices.
- Create and process repair orders and provide information on warranty and repair status.
Requirements for this German speaking Customer Support Specialist job in Cape Town, South Africa :
- Fluent in German and English.
- Minimum of 6 months in the current position.
- At least 6 months of experience in a similar role.
- Strong problem-solving skills and the ability to adapt quickly.
- Goal-oriented with the ability to work independently.
- Extensive experience with computers and software systems.
If you meet the above requirements for this German speaking Customer Support Specialist job in Cape Town, South Africa , we would like to hear from you! Please send your CV to today!
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