Our client, a leading provider of soft furnishings in the UK, is seeking a detail-oriented and efficient Order Processing Specialist to join their dynamic team. In this role, you will be responsible for managing and streamlining the order fulfillment process, working closely with the warehouse team and utilizing the inventory management and warehouse systems.
Key Responsibilities:
- Process customer orders accurately and efficiently through the order management system.
- Collaborate with the warehouse team to ensure timely order fulfillment and shipment.
- Resolve order discrepancies and address customer inquiries related to order status.
- Generate and analyze reports to identify trends and areas for process improvement.
- Assist in implementing and optimizing order processing procedures.
- Coordinate with other departments to ensure smooth order flow and customer satisfaction.
Qualifications:
- High school diploma or equivalent; degree in Business Administration or related field preferred.
- Experience in ecommerce order management or related roles.
- Proficient in Microsoft Office Suite, especially Excel.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Problem-solving aptitude with a proactive approach to improving processes.
- Basic understanding of supply chain and logistics principles.
Desired Skills:
- Knowledge of warehouse operations and shipping practices.
- Basic data analysis skills.
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