ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
Our Sales Associate will manage client needs ensuring that we provide a service of excellence while selling our products and helping manage client's trading needs. This role is pivotal to the success of our business and will suit someone with a passion for service and sales and the ability to grow and learn at a fast pace.
Responsibilities: - Sales with a focus on building relationships.
- Develop thorough understanding of the financial markets, trading principles and technology.
- Collaborate with our clients to effectively identify their needs and communicate solutions via phone and email.
- Maintain and grow diverse client relationships (retail, high net worth, professional traders and corporate accounts) building a foundation of trust while demonstrating an understanding of the client's strategy and needs. This includes being responsive to clients’ requests. This understanding drives a long-term partnership, ensuring the effective representation of accounts.
- You will be answering incoming enquiries from customers and supporting them on their journey to becoming long-term trading customers - organizational skills are critical.
- You will actively seek and manage a book of own sourced clients.
- You will make outbound calls to initiate dialogue with prospective clients.
- You will regularly liaise with our KYC and compliance teams to streamline the onboarding process and ensure that all applications are dealt with in-line with the company's processes and regulatory requirements.
- You will keep accurate record of client communications including sales activities.
Requirements: - A passion for new business and acquiring and maintaining good client relationships.
- Skilled negotiator with strong influencing skills; able to communicate effectively with enthusiasm, demonstrating motivation and continued focus on skills development and learning.
- A flair for sales and delivering best in class customer service.
- Experience working in a fast-paced environment.
- Excellent English (spoken and written), additional languages will be an advantage.
- Have a clear, informative and professional communication style.
- Easily adaptable to changing priorities with a passion for creative problem-solving.
- Ideally already holding a book of CFD clients.
Qualifications: - Previous sales experience within the financial services sector (5 years minimum).
- Demonstratable experience in financial markets; selling/supporting/trading CFDs and FX.
- RE5 exam requirement.
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