IT Support Level 2/3 Technician - Remote (US-Based MSP)
Company Overview: Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.
Competencies:
- 4+ years of experience in Level 2/3 Helpdesk support.
- Proficient in:
- Microsoft Intune
- Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)
- Office 365 Compliance Center
- Office 365 Security Center
- Email security and configuration
- OneDrive for Business
- Azure fundamentals and management
- Desktop troubleshooting (Windows & macOS environments)
- Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)
- Printer troubleshooting
- Hardware troubleshooting
Key Areas of Focus:
- Azure & Office 365 : Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).
- Email & Exchange : Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.
- Security & Compliance : Knowledge of Office 365 Security features and compliance standards.
- Networking : Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.
Expected Responsibilities:
- Manage and stay on top of assigned workload.
- Maintain strong, helpful, and professional relationships with clients.
- Keep tickets updated and resolve issues in a timely manner.
- Assist with project work and occasional onsite tasks.
- Provide after-hours on-call support as needed.
- Proactively identify and resolve potential issues before they escalate.
Preferred Qualifications: (Not Essential)
- CCNA certification (Preferred)
- Microsoft Certified: Azure Fundamentals (Preferred)
- Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)
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