An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
- To verify and validate documentation and information supplied by customers when signing up for new accounts
- Keep up to date on any process and regulatory changes
- To report any suspicious activities on customer accounts
- To make outbound calls to customers in order to carry out security checks in assigned corridors
- To aid the verification team as and when required
- To uphold and maintain daily and monthly targets
- To always provide good customer service
- To uphold the company brand
- To manage own professional and self-development
Key Requirements:
- Grade 12 or equivalent (Essential)
- 2 years KYC Experience (Essential)
- Understanding and speaking of Mandarin / other relevant Asian language (Essential)
- Knowledge of money transfer procedures
- Knowledge of KYC regulations
- Knowledge of AML and Fraud
- Knowledge of KYC rules and processes
Additional Skills:
- Computer skills
- Typing skills.
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
- Interpersonal skills
- Problem solving skills
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