Hotel Sales Representative
Are you passionate about the hospitality industry and have a knack for sales? Do you thrive in a dynamic and customer-focused environment? If so, we invite you to become a valuable part of our team as a Hotel Sales Representative at Orion Hotels and Resorts (South Africa) (Pty) Ltd.
Position Summary:
The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.
Key Responsibilities:
- Develop and implement sales strategies:
- Identify and target prospective clients to generate sales leads both corporate and leisure.
- Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
- Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.
- Sales and client relationship management:
- Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.
- Negotiate contracts, rates, and packages with potential clients to secure business agreements.
- Maintain positive and professional relationships with existing clients and provide outstanding customer service.
- Respond to customer inquiries and concerns promptly and professionally.
- Revenue generation:
- Achieve and exceed sales targets as set by the hotel management.
- Develop and execute sales initiatives to drive revenue growth.
- Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.
- Collaboration and teamwork:
- Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
- Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.
Minimum Requirements: - Education and Experience:
- Grade 12 or equivalent qualification.
- A Valid driver's license and own reliable vehicle essential.
- A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
- Proven experience in hotel sales, business development, or a related field.
- Familiarity with the hotel industry, market trends, and customer preferences.
- Sales and Communication Skills:
- Strong interpersonal, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Ability to build and maintain professional relationships with clients.
- Result-driven and self-motivated:
- Proven track record of achieving and exceeding sales targets and driving revenue growth.
- Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
- Customer-centric approach:
- Passion for delivering exceptional customer service.
- Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.
- Adaptability and flexibility:
- Willingness to adapt to changing market demands and business priorities.
- Ability to work flexible hours, including evenings, weekends, and travel, as required.
- The successful candidate will be expected to attend a daily online meeting with management.
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