Ict Team Leader Roodepoort, Johannesburg

Talksure Pty Ltd • Other • Roodepoort, Gauteng, South Africa • $300 - $400 / year • 22h ago

Job Title: Sales Team Manager

To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.

Duties & Responsibilities

Driving team and individual performance to ensure all KPI and Targets are achieved monthly
Tracking sales goals and communicating results and achievements
Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
Manage individual’s attendance, conduct and engagement, to improve team performance and overall commitment to job
Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
Motivate team and individuals to strive for success
Support disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning letters, draft and issue disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns / departments
Encourage open communication between yourself and your individual team members through constant interaction
Assess individual performance through observation and measurement and implement key interventions as needed
Provide support to sales team in order to advance sales stages, guidance on processes to be followed and assist with client escalations
Reporting – provide weekly/daily reporting on all criteria required to be measured to key stakeholders
Manage the overall behaviour of the team
Developing the team through motivation, counselling, and product knowledge education
Provide detailed and accurate sales forecasts
Handling and resolving customer complaints
Devise strategies and sales techniques that positively impact performance
Collaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependencies