Sr. Front-End Engineer: Support Channels
DESCRIPTION
Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.
Kumo (pronounced 'Koo-mo', the Japanese word for "cloud") is the global product and engineering organization for AWS Support, a multi-billion $ business. Kumo's products, used by AWS customers and the internal Amazonian teams that help them, are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers, diagnose and resolve customer issues, and safely share information across AWS teams. These services must work seamlessly, and be available when AWS services are not.
We are looking for engineers to join our Support Channels team in building applications that AWS customers use to reach AWS Support Engineers. Key products the teams owns are the AWS Support Center Console and AWS Support Slack app. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.
Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.
We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!
BASIC QUALIFICATIONS
- 6+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience
- Experience as a front-end developer creating prototypes or wire-frames for enterprise web applications or workflows
- Experience developing with MVC/MVM frameworks (e.g. React.JS, AngularJS, Vue)
- Experience collaborating with product managers, developers, and other stakeholders
PREFERRED QUALIFICATIONS
- Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
- Experience in a broad range of software design approaches and common UX patterns.
- Bachelor's degree in computer science or equivalent
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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