Technical Support / IT Support Specialist - Legal Industry - Lynwood Pretoria
Reference: Cen000327-E-1
Duties & Responsibilities
Requirements
- 2 Years experience in similar position
- Windows 10 / 11 Experience
- MS Office Experience
- Windows Active Directory
Advantageous
- Networking
- ArcServe
- Windows Group Policies
- Fortinet/Firewall
- Office 365 Admin
- Degree or Diploma
Technical Support Duties
Manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
Technical Support Responsibilities
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Package & Remuneration
R 20000 - Monthly
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