Company Overview
International Company with a Cape Town office. The company is an industry leader in its specialist area of supplying SaaS to clients in 100 countries.
Duties & Responsibilities
- Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
- Ensure proper version control and naming conventions.
- Produce clear and user-friendly release notes and product guides, as well as instructional videos and multimedia content.
- Facilitate internal training sessions.
- Design and deliver new employee onboarding programs.
- Develop training materials and resources tailored to specific roles and learning objectives.
- Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
- Incorporate feedback from stakeholders to improve documentation and training resources.
- Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.
- Provide subject matter expertise on their software platform to internal teams.
- Offer guidance and support on documentation standards and best practices.
- Respond to technical inquiries and support requests in a timely and accurate manner.
Desired Experience & Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years’ experience in a content/knowledge management role with experience in a SaaS environment.
- Demonstrated experience in technical writing, documentation management, and software training.
- Proficiency in content creation tools and platforms, including video editing software.
- Strong project management skills.
- Knowledge of the telematics environment would be advantageous.
- A proactive and adaptable mindset, with a commitment to continuous learning and improvement.
- Strong communication skills (written, verbal, and presentation).
- Ability to demonstrate high levels of professionalism, customer service, and leadership.
- Ability to deal with ambiguity.
- Strong teamwork and collaboration skills.
- Results-driven, “can do” attitude and resilience.
- Strong delivery management and organisational skills.
- Ability to prioritise and effectively manage many tasks at the same time.
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