We seek a skilled and certified Technical Specialist to assist in the rollout of two-factor authentication (2FA) on FortiClient VPN. The ideal candidate will have extensive experience in Fortinet technologies, particularly firewalls and VPN solutions, and possess a strong background in IT networking, desktop support, and customer engagement. This role will involve close collaboration with technical teams and end-users to ensure a seamless implementation and adoption of the 2FA solution.
Key Responsibilities:
- Lead the implementation of 2FA on FortiClient VPN across various user groups.
- Configure and manage Fortinet firewall and VPN policies to support 2FA.
- Provide end-user desktop support during the 2FA rollout, troubleshooting and resolving connectivity issues.
- Collaborate with IT networking teams to ensure network readiness and secure integration of 2FA.
- Engage with customers and stakeholders to communicate project status, resolve concerns, and provide training on 2FA usage.
- Document all technical processes, configurations, and user support procedures to ensure smooth handover post-implementation.
- Assist in monitoring and auditing the security posture after 2FA implementation to ensure continued compliance and protection.
Minimum Requirements:
- Relevant Qualification (Diplomas and Certification) (NQF 6)
- 3 to 5 years of job-related experience.
- Fortinet certifications such as Fortinet NSE 4 or NSE 5 (NSE 7 and NSE 8 are advantageous).
- Certification or proven experience in implementing 2FA solutions.
- Any additional certifications in IT Networking, Security, or Desktop Support are a plus (e.g., CompTIA Network+, Security+, Cisco CCNA, or Microsoft Certified Desktop Support Technician).
Required Skills and Experience:
- Fortinet Technology Expertise:
Minimum of 3-5 years of hands-on experience with Fortinet solutions (firewalls, VPN, etc.). - Strong experience with configuring and deploying FortiClient VPN solutions.
- Experience with two-factor authentication (2FA) implementation, preferably with Fortinet tools.
Desktop Support:
- Solid background in desktop support, assisting end-users with VPN and security-related issues.
- Ability to troubleshoot client-side VPN and 2FA issues.
- IT Networking Knowledge:
Proficiency in IT networking principles, including firewall configurations, VPN setup, and secure access protocols. - Experience with network diagnostics, security auditing, and troubleshooting network issues related to VPN.
Customer Engagement:
- Excellent communication skills to engage with end-users and stakeholders for training and troubleshooting.
- Ability to explain technical concepts in non-technical language to ensure user understanding and adoption.
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