Legal Collections Team Leader
We are seeking an experienced and motivated Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence to legal and regulatory requirements. This is an exciting opportunity to join a dynamic company and contribute to the company's continued success.
Duties & Responsibilities
- Manage and lead a team of Legal Collections professionals, providing guidance, support, and training.
- Monitor team performance, including call quality, adherence to collection guidelines, and individual performance targets.
- Conduct regular team meetings to communicate targets, expectations, and provide updates.
- Ensure timely and accurate completion of legal paperwork and documentation.
- Develop and implement strategies to improve team performance and maximize collections.
- Provide reports and analysis on team performance and identify areas for improvement.
- Stay updated on legal and regulatory guidelines, ensuring the team operates within compliance.
- Handle escalated customer inquiries or complaints in a professional and timely manner.
- Collaborate with other departments to resolve customer issues and improve processes.
- Identify training needs and provide coaching and development opportunities for team members.
Desired Experience & Qualification
- Matric.
- Minimum of 3 years of experience in legal collections, preferably in a call center environment.
- Proven experience in team management and leadership.
- Excellent knowledge of legal and regulatory requirements related to collections.
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets and exceed expectations.
- Exceptional problem-solving skills and ability to handle difficult customer situations.
- Proficient in using collection software and Microsoft Office Suite.
- Strong attention to detail and ability to multi-task.
- Ability to work in a fast-paced and dynamic environment.
Package & Remuneration
R15 000 CTC to R20 000 CTC per month based on experience and qualifications.
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