Executives-Voice-Customer Service

ExlService Holdings, Inc. • Other • Other (South Africa) • $200 - $300 / year • 10h ago

Responsibilities

Answer questions to providers related to Benefit Plans, Claims, and related topics.
Communicate effectively for additional information as needed by providers.
Perform eligibility and benefit verification.
Create effective, grammatically correct, and compliant written communications; demonstrate effective listening and soft skills; engage in effective dialogue through proper, clear, and effective verbal communication.

Qualifications

Typing speed of 30 Words per Minute with 95% Accuracy.
Well-versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work and collaborate effectively with internal customers.
Preferred knowledge of medical terminology.
Preferred ability to make sound decisions under the direction of a Supervisor.
Preferred ability to analyze and resolve problems with minimal supervision.
Ability to navigate multiple systems and applications.
Ability to produce high-quality outcomes in a highly productive environment.
Ability to make sound judgments based on available information.
Excellent written and oral communication skills.
Strong critical thinking skills and attention to detail.
Experience in using email and web-enabled applications.

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