Reference: DBN000798-AD-1
Our client is looking for a BI Analyst to form part of their forward-thinking and visionary Analytics department. You will be situated in a bright, comfortable, and busy environment.
The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting data to various business departments.
Duties & Responsibilities
Job Responsibilities:
- Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
- Support the business operations in the following areas:
- Accurate Reporting
- Automation of manual processes
- Analytical feedback to improve business productivity
- Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders.
- Translate business needs to technical specifications and deliver on the output.
- Debugging, monitoring, and troubleshooting solutions.
- Continually look to improve resource requirements and advise the line manager of inefficiencies as they are encountered, working toward continuous improvement of systems that best serve the business.
- Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
- Collect, sort, filter, analyse data, and interpret the results to look for patterns and determine findings.
- Provide direction regarding patterns, trends, and market analysis to drive business decisions.
- Writing relational and multidimensional database queries.
- Building, implementing, and supporting the BI solutions.
- Assist in problem resolution to the team through problem research.
- Perform administrative and other ad-hoc functions as required by the team.
Minimum Qualifications and Requirements:
- Matric
- Diploma in ICT and Application Development / Btech Degree in Information Technology
- Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred.
- 2 years’ experience in a contact centre preferred.
- Accounting/Finance experience preferred.
- Familiarity with reporting in sales, marketing, and other operational departments.
Experience in working with the following tools:
- Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), MySQL
- R / Python
- Expert capability in Microsoft Excel
- Knowledge of business processes and functional areas.
- Possess experience in all stages of BI project work (requirements, design, implementation, testing, and deployment).
- Experience in estimating solution development and delivering solutions against those estimates.
Package & Remuneration
Monthly plus Medical Insurance, Group Life.
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