To submit your application, please email your CV and cover letter to:
Purpose:
To ensure the provision of a rewarding service experience at all touch points to Indwe’s clients through effective management of processes while providing leadership to the sales and service team.
Locations:
Witbank
About the role
Context: South African Regulatory framework of insurance/brokerage industry.
Customers:
- External clients
- Internal customers: Indwe divisions and departments
Number of subordinates: May vary according to the office.
Reporting line: National Head: Individual Insurance.
Education:
- Matric
- Level 4 FETC Short-term Insurance Qualification
- Higher Certificate in Insurance
- Diploma in Business Management is an advantage
- RE: Representatives
Experience:
- 7 years short-term personal lines insurance sales and service experience in a brokerage (proven track record)
- 2 years in a management or supervisory position
Skills:
- Business Acumen
- Leadership ability
- Communication
- Delegation
- Analytical ability
- Networking
- Negotiation
- Presentation
- Decision making
- Time management
- Selling
- Ability to manage change
Knowledge:
- Understanding of the insurance and brokerage industry
- Legal requirements of the insurance industry
- Technical insurance knowledge
- Indwe servicing standards
- Understanding the basic principles of insurance
- Marketing and sales principles
Personal attributes:
- Interpersonal effectiveness
- Sales orientated
- Resilience and tenacity
Key Performance Areas
Key Performance Outputs
1. Increase Indwe’s market share
- Contribute towards the branch’s business plan.
- Translate retention and service plans into individual team’s performance objectives.
- Ensure client retention programmes are in place and in practice.
- Manage the service process and provide leadership for the service team to achieve and exceed targets.
2. Ensure profitability of portfolio
- Ensure that portfolio is profitable and sustainable.
- Identify and create opportunities for cross and up-selling.
- Manage the sales budget.
3. Build and manage the relationship between Indwe and its clients
- Build strategic relationships with Indwe’s clients.
- Deliver quality service by identifying specific client needs.
- Ensure that the Indwe brand is positioned positively in the market.
4. Operational effectiveness
- Develop and manage processes and systems for service experience.
- Ensure all client query/problem resolutions are in accordance with minimum standards.
5. Human Capital growth and development
- Ensure the recruitment and retention of key personnel.
- Train and develop staff.
- Effective management of employee relations.
6. Transformation
- Ensure the attraction and selection of top calibre EE candidates.
- Contribute towards the achievement of the Regional BBBEE targets.
About Indwe
All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:
- Actively seeking continuous improvement
- Nurturing - To care for our clients with empathy
- Driven - Providing the best solutions to our customers
- Willing - To learn, grow and embrace diversity
- Eager - To take responsibility and use initiative
(A) 61 Central Street, Houghton Estate, 2198
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