Claims Specialist : Technical Trainer JHB (JG7)
Johannesburg, Gauteng, ZA
To plan, deliver and evaluate Technical and Operational training to target audience (Classroom, Practical or on the job training). The main focus of this role is to upskill Motor Assessors in various factors supporting all South Africa regions and Namibia.
KEY RESPONSIBILITIES
• Provide ongoing Technical and Operational training (technical, claims procedure for existing staff and new appointments) as required.
• Ensure compliance to policies and procedures for training processes.
• Provide on the job training/coaching where required.
• Plan, deliver and evaluate training & development solutions to meet individual and business requirements.
• Implement, deliver, and monitor the training and development plan so that agreed annual training plan objectives are met.
• Monitor and evaluate training provision, against agreed standards and defined business measures, to ensure optimum use of training effort and resources.
• Contribute to the development of the Centre’s training plan and support the identification of training needs and success measures, to ensure optimum use of training effort and resources.
• Keep up to date with internal / external training and development initiatives.
• Develop new training material as per the need from operations.
• Point of Entry to address training and development needs per region.
• Perform as consultant with identified role players internal and external (External subject matter expert, Assessors Manager, Team Managers, CRM’s, Personal and Commercial Lines) per region.
• Establish an effective working relationship between first line Operational Management &Training.
• Support function to Primary allocated Claims Specialist as subject matter expert.
• Provide and communicate claims related information to operations regarding issues that have an impact on the settlement of claims.
• Technical evaluations for new Motor Assessor appointments.
QUALIFICATIONS AND EXPERIENCE
• Minimum requirement: N3 / Matric
• Qualified Motor Body Repairer, Mechanic, or 7 years Panel beating experience
• VDQ would be advantageous
• Driver’s License
• Computer Literate (Word, Excel, Power Point and Santam online)
• 5 years previous experience in adjustment services (Motor Assessor)
• Short Term Insurance Policy Knowledge
• Investigative/ Analytical Experience
SKILLS
• Excellent communication skills
• Stakeholder engagement
• Knowledge of repair process on vehicles
• Presentation skills
COMPETENCIES
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Advertise
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screening
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interview
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Assessment
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Onboarding
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
TIPS & TRICKS
Getting ready for your interview
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.
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