DESCRIPTION
Amazon Web Services ("AWS") is the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100+ fully featured services to millions of active customers around the world, including the fastest-growing start-ups, largest enterprises, and leading government agencies and organizations.
AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems.
Kumo is the software engineering organization that scales AWS's support capabilities. Amazon's mission is to be earth's most customer-centric company, which also applies to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution, or point customers towards the optimal troubleshooting steps for their situation.
We deliver the support solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content, and automate issue resolution through chatbots.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector.
Key job responsibilities
In our team, engineers have the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services, as well as services internal to AWS. We code mostly in Java, JavaScript, and Python, and build on technologies powering the web such as Angular/Bootstrap, Node, as well as a broad range of in-house Amazon Cloud technologies and native AWS technologies, such as Route53, Lambda, API gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickSight, and DynamoDB.
Our team is growing and hiring software development engineers at all levels. Depending on the level, you will demonstrate knowledge in the following disciplines at varying levels:
- Software Development
- You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
- You write high quality, maintainable, and robust code.
- You can define APIs and integrate them into usable interfaces.
- You understand how web applications work, perform, and scale. You are comfortable with troubleshooting and problem analysis.
- Problem Solving
- You solve problems at their root, stepping back to understand the broader context.
- You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
- You understand fundamental data structures and algorithms and know how, when, and when not to use them.
- You anticipate and prevent future problems from occurring.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience.
- 5+ years of programming with at least one software programming language experience.
- 5+ years of leading design or architecture (design patterns, reliability, and scaling) of new and existing systems experience.
- Experience as a mentor, tech lead, or leading an engineering team.
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
- Bachelor's degree in computer science or equivalent.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
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