Recommended Qualifications: Academic (Degree or Dip) - Matric, FAIS Compliant (Short Term Insurance Qualifications at NQF Level 4)
Functional Certificate Courses: Successfully passed RE5, Class of Business Commercial lines
Minimum Other Training Required: Effective Time Management, Computer literacy (Excel, Word, Outlook, Power point) Email and Telephone Etiquette.
Minimum Years of Formal & Informal Training/ Experience Required A seasoned Insurance Professional with in-depth understanding of various insurance products, industry regulations and risk management principles.
Minimum 7 - 10 years relevant work experience in the short-term insurance industry, within a commercial underwritings space with technical insurance knowledge and strong client management and internal skills to ensure effective and compliant insurance solutions. Strong analytical skills, communication (verbal and written) and an in-depth understanding of the insurance market, insurance products, regulatory regulations and risk management principles.
COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS - Results oriented Commitment
- Customer Driven
- Continuous Learning Assertiveness
- Honesty and Integrity and Ethical Behavior
- Adaptable to change Ability to use initiative / proactive
- Team player
- Goal oriented Time management
- Communication skills
- High Attention to detail
- Detailed orientated
- Analytical ability and mindset
- Broad market insight and expertise
- Negotiating skills
- Updated industry knowledge and skills
- Experience of Assets All Risk covers Experience of motor fleets
- Experience in Aggregate funds
- Experience financial lines covers (Liabilities & D&O) Working experience in General Commercial lines cover
Key Performance Areas: Administration of the Commercial clients and the Joint venture partners portfolios, reporting to the Underwriting manager.
Strong analytical skills, communication (verbal and written) and an in-depth understanding of the insurance market, insurance products, regulatory regulations and risk management principles.
Key Clients: Management and Directors; Clients, Internal Staff; Insurers, External Service Providers.
Top 20 clients applying 80/20 principal within the following sectors:
- Printing
- Security
- Retail
- Property
- Hospitality
- Medical
- Automotive
- Logistics
- Maritime
- Farming
PERFORMANCE STANDARD / QUALITY STANDARDS Assist AE in obtaining prospective clients current insurance details
On request from AE, approach market for quotes complete comparison
Analyze market feedback and provide recommendations to AE
Ensure all relevant forms are completed and signed on receipt from AE
Market Analysis, keeping up to date with trends, changes in regulations including competitor activity to provide internal advice and recommendations.
Strong communication skills (verbal and written) for interacting with internal team and clients.
Analytical skills to analyze complex information, assess risk assisting AE in obtaining prospective clients current insurance details
Prepare comparative spreadsheet
Compile documentation
Process policy on business system, raise and provide invoices
Complete pack to AE for delivery
Prepare strategy Packs for pre-renewals 3 months in advance, including processing of required proposal forms to be submitted to clients
Prepare updated placing slips to approach the insurance market, to ensure all paperwork is documentation is accurate and compliant with regulatory requirements
Business development identifying opportunities for growth and cross-sell opportunities
Market analysis keeping up to date with trends, changes in regulation and competitor activities
Policy management overseeing administration of insurance policies, renewals, adjustments and claims.
Applying insurance knowledge, analytical and communication skills, coupled with experience and industry knowledge ensuring high levels of client satisfaction.
Draw claims experience and 3 years loss ratio reports, 6 weeks prior to renewal
Review policy and check if renewal rules are applied correctly
On receipt from Insurer apply their terms
Review policy (electronic file) for all FAIS required documents and any other relevant documentation to the policy
Update comparison on excel spreadsheet
Assist AE with market exercise, where necessary
Draft additional comparison with market exercise information
Assist AE in negotiating renewal terms with Insurer
Provide AE with renewal pack for discussion with client
Advise AE of any outstanding info and/or documentation required from client
Confirmations: Cover confirmation to be processed immediately copy to AE, client, and Insurer
Diarise, if there is outstanding information
Process amendment directly if all information available
Notification of Interest: Receive request from Financial Institutions
Vehicle finance (notification of interest)
Property finance (session document to note interest of financial institution)
Process on the business system
Send confirmation letter to the financial institution cc the AE
Amendments: Acknowledge receipt of amendment request advise AE
Obtain terms process endorsement
Email the amended schedule to the Insured, cc AE and Insurer
Cancellations: Acknowledge receipt of cancellation request
Provide request and retention sheet to the relevant AE for retention
If not retained - AE needs to provide you with signed retention sheet which you must attach to your request for cancellation
Forward cancellation request with retention sheet to the manager for cancellation
Confirm in writing the cancellation with the Client, forward confirmation to Insurer and cc AE
Multi Claimants: Draw Multi-claimant report (claims experience)
Analyse claims and make recommendations to AE
Apply corrective action, endorse policy accordingly on AEs advices
Advise client cc AE
Advise Insurer
General: Complete daily diary items
Action incoming mail daily (clear mailbox daily)
Assist other members of department whenever possible
Effectively and efficiently upload and maintain electronic policy files
Perform adhoc duties as allocated from time to time
Effectively and efficiently maintain filing system (electronic and other)
Timely Responses to email and telephonic messages
Ensure that accurate record is kept of all new matters received in the dept
Maintaining professional behavior and work ethic
Display personal accountability for own actions, quality of work and personal development
Ensure that all deadlines are met, and that SLAs are adhered to
Ensure all turnaround times and target dates are adhered to
Be punctual, keeping to prescribed hours/ timekeeping
