Claims Relationship Manager
Extensive marine/mining claims management experience? Good with clients? Read on!
Aon South Africa is recruiting a Claims Relationship Manager, based in the Claims Advocacy department at our offices in Sandton. This is a hybrid role.
The role of the CRM is to maintain the relationship between the Aon claims department, the clients and the insurers.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Portfolio Management
- Articulate the claims capabilities and operational proposition to clients and identify improvement opportunities.
- Management of client portfolio - this includes all policies across marine and mining.
- Outstanding Claims - Do weekly outstanding claims monitoring to ensure claims are up to date and progress is made. Advance matters that are dormant or not progressing.
Reports
- Report mapping - ensure that all Client mapping in the Data Warehouse is accurate to include all claims across different client portfolios on different systems.
- Report set ups - agree type of reports as well as frequency of reports with the Client and ensure that scheduling is done correctly from the Data Warehouse.
Aggregates
- Aggregate management - monitor aggregate fund balances to ensure that the aggregates do not burn.
- Aggregate arrangements - agree specific aggregate processes with the client and implement accordingly (e.g. excess payments / claims within excess etc.).
- Aggregate audits - notify Insurers when an aggregate reaches 80% to arrange for audits to be conducted. The sign-off of these audits must be done as quickly as possible to avoid any delays on claims that falls outside the Aggregate after it is depleted.
- Claims Management Agreements - collect information and prepare the Claims Management Agreement via the Docusign Process.
Fund Management
- Ensure that funds are requested by Client Manager, deposited and that there are enough funds in the bank accounts for payments.
- Closing Bank Accounts.
Client Support
- Set up and attend client meetings as per the client's required frequency.
- Build client relationships through regular interaction with clients.
- Identify specific process needs and ensure implementation.
New Business and Renewal
- Assists with new business presentations (Powerpoint / Mock up Dashboards / Solutions etc.).
- Attend new business presentations and present the Claims capabilities to the prospective clients.
- Assists with renewal presentations (Powerpoint / Dashboards / Solutions etc.).
Claims Advocacy
Assist with disputes and advise regarding:
- Rejections.
- Complaints.
- Large and contentious losses.
Skills and experience that will lead to success
Qualifications
- Grade 12. (Matric).
- A relevant bachelor’s degree or.
- A relevant tertiary insurance related qualification.
- Registration with the FSCA in terms of the FAIS ACT.
- Registration as an associate with the IISA.
Knowledge
- Technical/Professional knowledge of insurance principles practices and fields.
- Have a solid understanding of risk analysis methodologies.
- Have a good understanding of the applicable legislative environment governing the insurance industry.
Skills and Attributes
- Well-developed team leadership skills.
- Developed team functioning skills.
- Good interpersonal relationships.
- Sophisticated analytical technical and problem-solving skills.
Experience
- A minimum of 5 – 10 years’ experience in a similar or related role.
- Extensive Insurance experience.
- Proven experience in mining and marine claims.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
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