Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The role
Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.
Key Responsibilities
- Provide technical support to end users, operators, and service personnel.
- Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
- Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
- Review spare parts recommendations with Parts organization.
- Contribute to the review of strategic stock list for the Workshop.
- Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM.
- Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers.
- Provide on-site technical support to resolve technical issues during rebuild of machines.
- Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild.
- Provide input to the customization and improvements of Workshop service job plans.
- Monitor the machine rebuild process and provide recommendations aimed at process optimisation.
- Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
- Manage profit margins per rebuild of each machine.
- Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.
Profile Required
- Grade 12 / N3 Technical Qualification / Equivalent Qualification.
- Section 13 or 26D Trade Certificate in Electrical accompanied by the apprenticeship portfolio of evidence.
- 5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
- Knowledge and experience on Sandvik trackless mobile machines would be advantageous.
- 5 years trackless mining experience.
- Physical and medical ability to work in a mining environment.
- Excellent communication and interpersonal skills.
Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.
We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.
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