The Social Media Community Manager is responsible for managing the online community for our brand across various social media platforms. This role involves engaging with the community, fostering relationships, and ensuring a positive brand experience for our audience.
Key Responsibilities
- Community Engagement: Actively engage with the online community by responding to comments and questions in a timely and professional manner. Main platforms will be Instagram and the Founder’s Linkedin.
- Relationship Building: Foster relationships with key community members, influencers, and brand advocates to build loyalty and amplify the brand message. This includes coordinating and managing the gifting of products to influencers and loyal community members.
- Feedback Loop: Gather and report on community feedback, insights, and trends to inform product development, customer service, and marketing strategies.
- Analytics and Reporting: Track, analyze, and report on community engagement metrics to measure the effectiveness of community-building initiatives.
- Collaboration: Work closely with the marketing, content, and customer service teams to align community management efforts with overall brand strategy.
Qualifications
- Preferably experience in Marketing, Communications, Public Relations, or a related field.
- Skills: Strong communication and interpersonal skills, creativity, and a deep understanding of social media platforms and trends.
- Personal Attributes: Passionate about social media and community building, highly organized, proactive, and able to thrive in a fast-paced environment.
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