Job Description
Directly dealing with insurance assessors, logging additional damage with the insurance assessors and getting them authorised.
Job Responsibilities
1. Estimate quotations on damaged vehicles.
- Ensure visual inspection of damaged vehicle on arrival, in presence of customer or assessor.
- Conduct/Provide basic estimation on damaged vehicle.
- Assess vehicle damage in conjunction with insurance assessor.
- Check vehicle for any additional upsells.
- Establish accurate vehicle damage costs using Audatex.
- Ensure that you follow up with clients.
- Send quote to insurer and client within company standard.
2. Submit quotations completed quotes to relevant parties
- Submit repair quote to Insurer within prescribed timelines.
- Inform customer of quoting process throughout via ASC/Capacity Planner.
- Ensure internal repair quotation is approved by ARC Manager and Insurer.
- Submit approved repair quotation to conversions clerk.
3. Costing enquiries in excess of approved quotation
- Establish reason for excess of approved repair work.
- Liaise with Insurer on reason, cost and status of excess repair work.
- Ensure customer is informed of additional work done on vehicle via CRM/Foreman Assist in sourcing available parts within scope.
Job Requirements:
- Customer service.
- 2 years Insurance/Estimating in the motor industry.
- Matric.
- Microsoft (all suites).
- Intermediate Abuntex TMS Online insurance systems (Net Assessor, Outsurance, etc.).
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