Primary Purpose
Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth. Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders. Training of new customers and staff on acquiring payment processing methods/procedures, equipment & devices.
Minimum Requirements
QUALIFICATION
- Matric or equivalent qualification
- Degree / Diploma in Business related field (Ideal)
EXPERIENCE
- 5 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experience
- Payments knowledge both within the issuing and acquiring environments
- Customer focused
- Understanding the sales dynamics and targets (Ideal)
- 5 to 10 years in the payments and/or financial industry, preferably with acquiring (card) and/or merchant experience (Ideal)
Duties and Responsibilities include but are not limited to:
FINANCE & OPERATIONS
- Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant’s requirements, goals & objectives.
- Understand the complexities & dynamics of the sales acquiring/merchant targets, achieve and exceed these consistently.
- Adopt a commercial approach to appropriate cost-to-service, versus value generation.
- Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees.
- Participate in the design and execution of the respective Regional Sales plan.
- Action and manage all sales leads received from potential merchants.
- Negotiate pricing, complete & sign new merchant and other related agreements prior to implementation.
- Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions.
- Achieve sales that will establish BB Merchant Services & Customer Solutions as a ‘centre-of-excellence’ for sales execution.
- Continuously keep abreast of the latest developments and trends regarding customer expectations and service delivery.
- Recommend payment solutions based on projections of the volume and monetary amount of daily transactions.
- Monitor effectiveness of Regional Sales campaigns.
- Work closely with internal & external business stakeholders/partners.
- Monitor individual sales performance and provide feedback to management.
- Ensure management is regularly updated on sales activities, pipeline prospects, and pending deals.
- Create and execute opportunities for new business.
- Review national competitor information and market trends.
- Research and present recommendations to introduce improved products and/or customer offers.
PROCESSES & PROCEDURES
- Adhere to the laid down sales processes & procedures.
- Complete new applications and ensure that the process is finalized within the agreed service level turnaround times.
- Continually add value to the BB Merchant Services & Customer Solutions team.
- Understand and conform to the content of the organisations policies & procedures.
TEAMWORK
- Maintain a positive attitude and promote the sharing of knowledge & experience.
- Interact closely with various members of the supporting and operational environments.
- Contribute to teamwork, accountability, delivery, quality & speed of information shared.
- Effort to build & maintain quality inter-personal relationships.
- Respond openly to feedback and promote harmony and teamwork in the sales team.
- Take accountability for the achievement of operational objectives.
- Continuous development of the knowledge base and intellectual property.
CUSTOMER & RELATIONSHIP MANAGEMENT
- Improve key relationships and change the acquisition methodology with internal business partners/stakeholders.
- Identify stakeholder requirements and expectations.
- Continuously relationship manage all merchants in the respective region.
- Meet and attend to internal & external meetings as required.
- Engage with the business partners/stakeholders to promote the value proposition.
- Take & accept primary responsibility for merchant satisfaction through excellent service delivery.
- Train new customers and their staff on acquiring payment processing methods.
- Focus on the continuous growth of the organization’s customer base.
- Build & maintain a healthy pipeline of clients.
TRAINING & DEVELOPMENT
- Take ownership for driving own career development.
- Preparation and signing-off of a Training/Skills development plan.
- Achievement of objectives/milestones set-out in the development plan.
This position is advertised in line with our commitment to Employment Equity.
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