Time left to apply: End Date: November 13, 2024 (6 days left to apply)
Job requisition ID: JR102355
It's fun to work in a company where people truly BELIEVE in what they're doing! At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.
Position: On-Demand Online Manager
Responsibilities:
- Oversee the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores.
- Manage logistics, store operations, product management, customer service, and people management.
- Ensure operational excellence and a productive, supportive environment for your team.
Minimum Requirements:
- National Diploma or Degree in Business Management, Operations, Supply Chain, or related field.
- A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry.
- Previous experience within the retail environment advantageous.
- Previous line management experience is advantageous.
Competencies:
- Strong leadership and team-building skills.
- Excellent organisational and prioritisation abilities.
- Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools.
- Strong analytical skills to assess performance metrics and implement improvements.
People Management:
- Lead and manage staff in assigned stores, ensuring clear communication and reporting structures.
- Oversee workforce scheduling, productivity, and absenteeism to maintain optimal staffing levels.
- Manage employee relations matters, fostering a positive work environment and proactively addressing concerns.
- Monitor and manage people cost, ensuring adherence to budget.
Coaching & Mentoring:
- Develop and implement training and facilitation programs to enhance team skills and knowledge.
- Mentor team members to promote career growth and adherence to operational effectiveness.
Operations:
- Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s).
- Coordinate daily operations and implement best practices to optimise productivity and efficiency.
- Ensure compliance with all operational policies and procedures, maintaining high delivery standards.
- Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings.
- Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations.
- Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
- Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures.
- Assist with daily task management of stores.
- Run daily meetings and stand-up check-ins with teams to ensure alignment and address any immediate issues.
Recruitment and Hiring:
- Lead the hiring process for new team members (conducting assessments and interviews).
- Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires.
Reporting and Communication:
- Prepare and present regular reports on operational performance, workforce metrics, and areas for improvement.
- Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.
Closing date: 12 November 2024
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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